Master B2B Friday 15

How Effective Is B2B eCommerce Site Search?

This week on the podcast, Andy & Brian look at site search, and how today's site search solutions meet the needs of B2B eCommerce practitioners.  
 
Plus, Andy shares some takeaways from the Site Search Combine he conducted, where he looked at the strengths and weaknesses of site search vendors.
For more info on the Combine (and to get a copy of the report), visit ParadigmB2B.com.

What Is the Best Way to Measure Customer Acquisition Costs in B2B?

When you measure the cost to acquire a customer, should you use narrow measures that only include the direct costs associated with getting a new customer, or should you go broad and include every cost used in your sales and marketing?
In B2B, the customer journey is extremely complex so we'd expect that measuring the cost to acquire a customer to be equally complex.  
This week, Andy & Brian talk about the challenges of getting CAC measured correctly in B2B.
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For upcoming events and to sign up for the Master B2B Forum, visit us at MasterB2B.com.

Is Digital Transformation a Project or a Program?

This week on the podcast, Andy & Brian talk about whether companies should think about their digital transformation as a project (that has a beginning or an end) or a program (which is an ongoing strategy for running the business).
They talk through the main reasons for failure, and how companies can change how they approach digital transformation (hint: for every operational person, you'll need 1 HR person...), plus more ideas for creating successful digital transformation strategies.
For upcoming Master B2B events, visit us at MasterB2B.com.

Who should be on the technology buying committee?

This week on the podcast, Andy & Brian talk through who should sit on the buying committee when the eCommerce team is considering making a new technology purchase.
When we asked our community what they thought, we heard many people say that "everyone" should be on it (which feels like a cop-out) or that the most important member was the operations team.  
But Andy & Brian share why they think finance and sales are underrepresented, and what problems are caused when they're not invited to the table.
Check out the upcoming Master B2B events on our website.

Metrics Month: Is CLV the best measure of eCommerce success?

Andy and Brian wrap up Metrics Month with a look at Customer Lifetime Value, and whether it's the best measure of eCommerce success.  Spoiler alert: there is no one best measure of eCommerce success. 
But there are several best measures, and in this episode they share which ones.

How do you measure the complete impact of eCommerce in B2B?

This week on the Friday 15...
Andy and Brian speak with Deidre Peters, Head of Digital eCommerce at Boston Scientific about how they measure the impact of eCommerce on their entire business.  She shares insights in the metrics they look at, and how they were able to tell the full eCommerce story to senior leadership.

Is digital penetration a good measure of eCommerce success?

This week on the Friday 15, Andy & Brian dig into why so many companies rely on digital penetration to measure whether their online initiatives are successful. Plus, they share ideas from practitioners about why digital penetration doesn't reflect the value of the online business, and other ways they measure whether their digital business is carrying its weight.
 
Learn more about Master B2B at masterb2b.com.

What is happening with B2B eCommerce budgets in 2025?

In our first Friday 15 of the new year, we talk about everyone's favorite beginning-of-the-year topic: budgeting!
 
Specifically, how do you work with your CFO to get the budget you need.  The CFO's job isn't to tell you "no" - their job is (in part) to manage how cash is spent. As a digital executive, your job starts with understanding how your CFO thinks about the world.  Andy & Brian share ideas about how to build better rapport with your CFO so you can grow your side of the business.

Bonus Episode: Master B2B's Predictions for 2025

We're sharing the recent Webcast we hosted offering our B2B eCommerce predictions for the coming year.  Plus, we brought some special guests along to help us predict the future of hiring, analytics, CS, and much more!
Download a copy of the 2025 B2B eCommerce Predictions Report here.

What are B2B commerce executives' priorities for 2025?

We've surveyed B2B practitioners about their priorities for next year, and we wanted to share the results with you...
It's our last Friday 15 podcast of the year, and we can't wait to share more episodes with you in January.
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http://www.masterb2b.com