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This week Andy & Brian talk about:

- Amazon's bigger investment in Anthropic and what it means for the future of eCommerce

- A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future. Plus, Andy shares and example of an interaction he had with Hume...

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This week Andy & Brian talk about:

- Amazon's bigger investment in Anthropic and what it means for the future of eCommerce

- A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future. Plus, Andy shares and example of an interaction he had with Hume...

Will AI Chatbots replace first-level customer service people in B2B?

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